Refund and Returns Policy

Refund and Return Policy for PunjabSoap

Last Updated: August 1, 2025

PunjabSoap is committed to providing a satisfactory experience for our customers, inspired by the standards of leading international brands. Please review the following general refund and return policy for purchases made through our website.

1. Returns

  • Eligibility: Returns are accepted within 14 days of delivery for most products unless marked as non-returnable (for example, personal care items that have been opened).

  • Condition: Items must be returned unused, in the original packaging, and in the same condition as received. Products that are damaged, used, or missing original packaging may not be eligible for return.

  • Non-returnable Items: Certain goods such as gift cards, sale items, personal hygiene items, or custom orders are not eligible for return.

2. Refunds

  • Inspection and Approval: Once your returned item is received and inspected, you will receive an email notification. If approved, refunds are processed to your original payment method within 7-14 business days.

  • Partial Refunds: Partial refunds may be issued for items not in original condition, items damaged for reasons not due to our error, or items returned past the 14-day window.

  • Shipping Costs: Original shipping fees are non-refundable. If the return is due to our error (damaged, defective, or incorrect item), we will cover the cost of return shipping.

3. Exchanges

  • Defective or Damaged Products: If you received a defective or damaged item, please contact us immediately with photographs and details. We will arrange an exchange or refund at no additional cost.

  • Wrong Product: In case of receipt of an incorrect product, we will cover return shipping and promptly send the correct item.

4. Return Process

  1. Contact us at info@punjabsoap.com within 14 days of delivery, providing your order number, reason for return, and supporting evidence (photos, if applicable).

  2. We will respond with return instructions and the return shipping address.

  3. Pack the items securely and dispatch them as instructed.

  4. Keep proof of return shipment until your refund or exchange is processed.

5. International Orders

  • International Returns: Customers outside Pakistan may be responsible for return shipping costs unless the return is due to our error.

  • Customs and Duties: Refunds do not include customs duties, taxes, or import fees paid.

6. Policy Exceptions

  • We reserve the right to deny returns or refunds if the item does not meet our policy criteria.

  • For bulk or commercial orders, please contact us directly to discuss return eligibility.

7. Contact

For questions or to initiate a return, please contact:

Email: info@punjabsoap.com
Phone: +923034163903
Address: Shakargarh,Sialkot

General Overview (Inspired by International Brands):

  • Returns accepted within 14 days if items are unused and in original condition.

  • Refunds provided to the original payment method after inspection.

  • Customer service support for damaged, defective, or wrong items.

  • Clearly defined non-returnable items and transparent shipping/refund costs.

  • Quick and responsive customer support channels.

Note: This policy is a general template inspired by international best practices and should be tailored to your business and local regulations. Consult with a legal professional to ensure full compliance.